We want you to love every purchase from 755.boutique, and if something isn't quite right, we want to make it easy to put right. At Seven Fifty-Five Ltd., trading as 755.boutique (“755.store”), we hold our products, and our promises, to high standards. This policy outlines the terms under which items purchased from 755.boutique, whether in-store, via WhatsApp, or through our online catalogue, may be returned, exchanged, or refunded. Every safeguard below exists to protect genuine clients by closing the gaps that return fraud exploits.

Final authority to approve, modify, or decline any refund, exchange, return, or store credit rests solely with Seven Fifty-Five boutique management, regardless of whether an item otherwise meets the criteria set out below.

Category	Cash Refund	Exchange / Store Credit
Watches (unaltered)	Defects only	Within 72 hours
Watches (links adjusted or personalised)	Not eligible	Not eligible
Eyewear	Defects only	Within 72 hours
Accessories & Leather Goods	Defects only	Within 72 hours
Fragrances (unopened, sealed)	Defects only	Within 72 hours
Fragrances (opened)	Not eligible	Not eligible
Final Sale / Clearance Items	Not eligible	Not eligible
Bespoke, Engraved & Personalised Items	Not eligible	Not eligible

 

755.boutique operates an exchange and store-credit model for standard returns. Cash refunds are reserved solely for items with a confirmed manufacturer defect (Section 6). This is standard practice for luxury retail in markets where post-purchase verification is difficult, and it removes the financial incentive behind most return fraud. The 72-hour exchange/store-credit window runs from the time of purchase for in-store sales, and from the time of delivery for WhatsApp and online catalogue orders.

Once an item leaves our hands, it's difficult to know what happened to it afterward: whether a watch was dropped, a bottle was swapped, or a garment was altered elsewhere. To guard against this, 755.boutique records the condition of every eligible item before handover: at checkout for in-store purchases, and at the point of dispatch for online and WhatsApp orders. This record is what any later return is checked against, making it our single most effective safeguard against fraudulent returns.

Watches

•          Case, dial, clasp, and bracelet photographed at checkout or dispatch, timestamped and attached to the receipt
•         Bracelet link count is recorded at the point of sale; any resizing or personalisation performed for the client is logged and makes the item final sale
•          Any return is inspected against the checkout photo before acceptance; visible new damage, resizing, or personalisation voids eligibility

Fashion & Accessories (no manufacturer serial)

• A tamper-evident security tag is attached at sale or before dispatch; removal or damage to the tag voids return eligibility
• A photo of the item with the tag visible is logged against the receipt or order number, giving 755.boutique its own chain of custody independent of the brand

Fragrances

• Batch/lot code on the box recorded against the receipt at the point of sale or dispatch
• Bottle weighed before handover; the recorded weight is the reference for any later return
• Security seal or shrink-wrap must be fully intact for any exchange or refund to be considered

To qualify for an exchange or store credit within the 72-hour window, an item must meet all of the following:

• Unused, unworn, and in the same condition recorded at checkout or dispatch
• All original packaging, boxes, dust bags, and protective film intact
• All tags, warranty cards, security tags, and authenticity certificates attached and undamaged
• Original receipt or proof of purchase presented
• Item matches the point-of-sale photo, serial number, batch code, or weight on file, as applicable
• For watches: bracelet links have not been added, removed, or adjusted, and no personalisation or engraving has been applied
• For fragrances: batch code and bottle weight match the checkout or dispatch record exactly

The following are not eligible for exchange, store credit, or cash refund under any circumstances, except where the item is confirmed defective:

• Watches that have had their bracelet links adjusted, resized, or personalised at the client's request
• Fragrances once the seal, shrink-wrap, or box has been opened, with no exceptions regardless of reason given
• Items with a removed, damaged, or missing security tag
• Items marked "Final Sale" or purchased during a clearance promotion
• Bespoke, engraved, or personalised items
• Gift cards and store credit vouchers

If you have questions or concerns about a specific item, please get in touch before purchasing or returning. Our team is always happy to help.

Orders placed through WhatsApp or our online catalogue and delivered to the client are covered by this policy, with the following additional terms:

• Inspect your order immediately upon receipt, and contact us the same day if an item is defective, damaged, or incorrect
• The 72-hour return window begins from the date of delivery, not the date the order was placed
• A return must be requested by email at support@755.boutique before sending anything back. Items sent to us without a prior return request will not be accepted
• If approved, we will confirm pickup, courier, or drop-off arrangements and next steps by email
• All conditions set out in Sections 3 and 4 apply equally to online and WhatsApp orders

Any item confirmed defective due to a manufacturing fault is the only category eligible for a cash refund, and will be repaired, replaced, or refunded within 30 days of purchase or delivery, assessed outside the standard 72-hour exchange window. Please inspect your order on receipt and contact support@755.boutique immediately if an item is defective, damaged, or incorrect, so we can evaluate and correct it. Damage caused by misuse, accidental drops, resizing, or normal wear is not a manufacturing defect and does not qualify for a refund; such items remain eligible only for standard exchange or store credit if returned within 72 hours.

This section applies only to refunds issued for confirmed manufacturer defects under Section 6. Once your item is received and inspected, we will notify you by email whether the defect and the refund have been approved. If approved, you will be refunded automatically to your original payment method via Our payment merchants and processors.

• Refunds are processed promptly on our end once approved
• Depending on your bank or payment provider, it may take 5–10 business days for the refunded amount to reflect in your account
• This timeline is controlled by your bank or financial institution, not by 755.boutique or Our payment merchants and processors, and we are not liable for delays once a refund has been successfully initiated
• If your refund has not reflected after 10 business days, contact support@755.boutique and we will assist you in following up with Our payment merchants and processors

For in-store purchases, an approved exchange can be completed immediately at the counter, item for item or against store credit. For online and WhatsApp orders, the fastest way to receive a different item is to complete the return first; once it is approved, place a new order separately, as exchanges cannot be processed until the original item has been received and inspected.

This policy sets out the standard terms under which returns are assessed. It is a guideline, not a guarantee. The ultimate decision to approve, adjust, or decline any refund, exchange, return, or store credit rests with 755.boutique management on a case-by-case basis, whether or not an item technically meets the criteria in Sections 1–8.

• In-store returns are inspected in front of the client at the counter; online and WhatsApp returns are inspected on arrival before any refund or exchange is approved
• Staff decline any return where the item, tag, batch code, or weight does not match the point-of-sale or dispatch record
• Refunds, exchanges, or store credit above GHS 3,000 require Store Manager approval
• A client with repeated return activity may be limited to store credit only, or declined further returns, at management's discretion
• 755.boutique reserves the right to retain evidence (photos, tag, packaging) of any declined return suspected of fraud
• Management may, at its sole discretion, approve an exception outside these terms, or decline a request that otherwise meets them, where circumstances warrant

10. How to Initiate a Return or Exchange

• In-store: return to the 755 boutiques within 72 hours of purchase, with the item, all packaging/tags, and original receipt
• Online/WhatsApp: email support@755.boutique within 72 hours of delivery to request return authorisation before sending anything back
• Item is verified against the point-of-sale or dispatch record and inspected before approval
• Approved exchanges or store credit are processed immediately at the counter; approved defect refunds are issued via our payment merchants and processors per Section 7

  This policy is displayed in-store and provided on every receipt. By completing a purchase at 755.boutique, the client acknowledges and accepts these terms. Questions: support@755.boutique