Refund policy

We want you to love your purchase. If something isn’t quite right, here’s how we handle returns and refunds:

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@755.store. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@755.store.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Refund Processing Time

Refunds are processed promptly on our end once approved.
However, depending on your bank or payment method, it may take 5–10 business days for the refunded amount to reflect in your account.
This timeline is controlled by your bank or financial institution, not us or Paystack.
We are not liable for delays caused by banks or payment providers once a refund has been initiated successfully.

Need Help?

If your refund hasn't reflected after 10 business days, please contact us and we’ll assist you in following up with Paystack.

Email; support@755.store